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The Cosmos

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OPERATIONS + SALES MANAGER

Full Time | All Studios 

We’re looking for an experienced, proactive and energetic Operations + Sales Manager for our studios. With a focus on overseeing and implementing our operations and driving sales – this role is about elevating our brands’ flow and driving forwards our new + existing offerings.

This is a 50/50 desk to studio role – however your desk would be based out of our West studio, amidst the action of our largest studio. Get ready to experience all parts of the business from hosting to guest experience, from leading our Studio Managers to scheduling our Teachers, from sales reporting to planning our upcoming Retreats, Teacher Trainings and Workshops.

If you love a diverse work life in a high-energy setting, like to plan and execute positive change + great events/experiences…this may be the role for you.

 

SUITABLE FOR

> Those with some Management or Sales experience, preferably in Hospitality, Fitness or Operations.

> Those high level communicators – both online and with people.

> Those who love looking after teams [this role is responsible for managing our 3 Studio Managers and our Teaching Team] and can give constructive feedback with ease, find solutions and motivate others.

> Those who are as comfortable working with Whatsapp as they are Excel.

> Those who can run and read reports. Experience with MindBody software is a bonus but not required.

> Those who are happy to work a combination of mornings, evenings and weekends hours [our opening hours basically] based mostly in our West Studio.

>  Those who are happy to be part of the business and community on every level – hosting, scheduling, reporting, planning, communicating, etc.

 

OUR MUST HAVES

  • You have a passion for operations, sales, management, planning and customer service.
  • You have a detailed-eye for the studio space and a deep understanding of the brand, it’s mission and goals.
  • You have some experience in [and a passion for] creating, selling and organising events such as: workshops, retreats + teacher trainings.
  • You are a forward planner but also able to work under pressure in occasional situations.
  • You acknowledge the importance of accountability and responsibility within your role. You are not afraid to make decisions. You are reliable + punctual, self-motivated and solution-focused.
  • Available to work during our industry’s required timeframes – mornings, evenings and weekends [a combination] and from our Studio locations.
  • Must be willing to act as an emergency contact point for teams.

STUDIO MANAGER (TEAM LEADER)

20-30 Hours Per Week | De Pijp Studio 

We’re looking for a cool, calm and collected Team Leader [Studio Manager] to run our De Pijp Studio. With a focus on operations, communication and planning – this role is about making our studio flow optimally and blissfully.

This is not a desk job [although there are planning + communication based tasks that do involve a screen] – this is a role that is on the ground [AKA in the studio] creating and managing a knowledgable + motivated Host Team, caring for the studio location and enhancing our guests’ experience.

If you love Operations but are too sociable to sit behind a desk, if you love being active and caring for spaces + team members, if you enjoy bringing a plan together and making sure the wheels are turning beautifully…this role could be for you.

SUITABLE FOR

> Those high level communicators – both online and with people.

> Those who love Organisation & Operations [scheduling, purchasing, planning maintenance, tracking deliveries, planning team events].

> Those who are looking for a proactive, not-behind-a-desk, action-packed role.

> Those with a background in Operations and/or Hospitality.

> Those who are happy to work a combination of mornings, evenings and weekends hours [our opening hours basically]

>  Those who learn fast and know how to train + motivate others.

> Those who love Yoga & Fitness.

A DAY IN THE LIFE OF A STUDIO MANAGER

– Arrives to the studio ready to care for the space, check what needs purchasing, log any deliveries and hit-up the maintenance man to fix any issues [rare, luckily]

– Gets the vibe going with some music, candles, tea and incense. Checks the space looks ready for our guests.

– Welcomes the teacher + guests, checks everyone in and then the class begins. This is now the time to get through some tasks: planning the host schedule, training new hosts, responding to emails + Whatsapp messages from your teammates and organising the stock in our storage cupboards.

– You notice that some tasks around the studio are not really being done by our host team so you send out a sweet reminder to your team. You also plan a team social gathering every 4-5 weeks to keep the community vibes going.

– The class finishes and we’re checking in with our guests to see how they found the class. Maybe the teacher also requests that we order some new props or asks you a question about the space.

– The shift is coming to a close and so you login to our planning portal where you note your own hours + tasks from the day. As you leave the studio, you check that everything is in place + ready to go for the next person.

– Several hours later, you get a message from a sick host so you assist them with finding cover amongst the team. You incentivise, motivate and rally your team mates to step-in. Solution found, crisis averted hehe.

 

OUR MUST HAVES

  • You have a passion for operations, planning, customer service and team leading.
  • You have a detailed-eye for the studio space.
  • You can deliver an exceptional experience for our guests + host team – communication is your superpower.
  • You are not worried about using Whatsapp for work or being ‘on call’ for emergencies.
  • You acknowledge the importance of accountability and responsibility within your role. You are not afraid to make decisions. You are reliable + punctual, self-motivated and solution-focused.
  • Available to work shifts during our industry’s required timeframes – mornings, evenings and weekends [a combination]
  • Applicants are a minimum of 18 years of age. High school diploma or GED preferred. Hospitality and/or Management experience/studies are a bonus.

 

TEACHERS + TRAINERS

We regularly share our openings on instagram, so please follow us: @studio_191 and @thecosmos_yw

Spot a position you love? Tell us about yourself, your goals and your practice + we’ll be in touch with you as soon as possible. Please consider that all team members {particularly our Teachers} must be fluent in English as all of our classes are taught in English.

For Barre, Pilates, HIIT and Fitness Teachers, please note that although we do offer some in-house training, we prefer a minimum of 2 years certified experience as a Pilates/Fitness/HIIT Instructor, Dance Instructor or Personal Trainer. Please include any studios you currently teach at, your availability to teach and the class styles you are interested in {based on our schedule at Studio 191}. 

For Yoga Teachers, please note that we have less openings for Yoga but will read + reply to your applications as spaces open up on The Cosmos team. Please include any studio’s you currently teach at, your availability to teach and the class styles you are interested in {based on our schedule at The Cosmos}. 

Please note that all our classes are taught in English + therefore we ask for  your application in English too.

HOSTS 

To join our Karma Exchange Program as a Volunteer Host {VH}, please note that we ask for 4 hours of Hosting per week in exchange for classes. This is a regular shift with a 4 month minimum commitment.

To apply, please send us an email introducing yourself, your interests, your preferred studio location to host in and your schedule of availability. More information on the hosting role, commitment and available openings will be sent to you upon receiving the above information.

We rarely recruit for Team Leaders and Management Roles and often recruit these positions internally via our Karma Exchange Volunteer Hosts. However, please do email us your CV and area of interest if you would like to take on a Management Position with our brand.

Please note that all our work is done in English + therefore we ask for your application in English too.